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Workshops

IEG Workshop - Tuesday 10th July 2001

GLA South
81 Black Prince Road
SE1 7SZ

The Implementing Electronic Government Statement explained

Janice Morphet from the Department of Transport, Local Government and the Regions (DTLR) explained how to prepare the Implementing Electronic Government (IEG) Statement. There are three main stages:

Stage 1 - Look at the main areas of the council when producing the Statement:

  • Identify your authorities overall vision - where are you going as a Local Authority (LA)?
  • Identify your e-Champions - ideally these should be Members and senior officers
  • Make an assessment of your locality and LA - for example, look at the percentage of current transactions1 that are completed first time
  • Look at what you have achieved so far and what needs to be done by 2005
  • Analyse transactions by type across the council
  • Look at other partners (both private and public sector as well as voluntary sector partners) who may be involved in these transactions
  • Assess work that needs to be done to meet transaction targets
  • Identify means of joining up channels around the citizen - you should aim to provide information across ALL channels, but you must be careful when producing documents, for example, on the Internet - large graphics will slow down loading time and this will discourage citizens

Stage 2 - Assessment:

  • Identify projects, both internal and external, to ensure links exist with national projects (Pathfinder's, ISB's etc)
  • Identify a timetable for when issues can be looked at and resolved
  • List the outcomes and benefits - this should include the percentage of transactions "e" enabled at present and the percentage of those that will be enabled at a later date
  • User assessment - information should be tailored for the user. For example, documents aimed at older people should have input from groups/agencies such as Age Concern to produce a user-friendly document

Stage 3 - Risk assessment:

  • Areas of uncertainty should be assessed - these areas include:
    • Technology
    • Resources
    • Staff
    • Legislation
    • Partners
    • Procurement
    • Capacity
    • Commitments
    • Pressures for change - when it comes to cultural change, all staff should be informed of changes that will take place so that staff understand everything. This will allow the changes to take place smoothly
    • Ownership - technology, methods etc
    • Must be careful not to move away from the objectives through the life of the change

When producing the statement, you can identify a problem and state that you cannot do anything until a later date. For example, "LB xxx understands that problem Y exists but we will address this in 2004 when we have analysed it in depth and are happy that the technology exists to resolve this problem…")

Information should be shared with other LA's. Working with other partners will allow work to be more productive and will prevent work being repeated over and over again.

You should have a realistic approach towards the IEG Statement. This document is more like a project plan and you do not have to make specific pledges. You may briefly mention ideas but these must be backed by dates for when they will be addressed.

In terms of the budget, you need to state a realistic amount. If this is not known, state that this will need to be looked at during a later period.

Timetable of events

IEG Statements due in 31st July 2001
Feedback on the Statements September 2001
Funding to be allocated November/December 2001

1Examples of transactions are:

  • Providing information
  • Collecting revenue
  • Providing benefits/grants
  • Applications - eg. Planning applications

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