Strategic e-initiatives in London
The information listed below, which is by no means definitive, summarises
some of the innovative work currently underway across London.
- E-delivery to socially excluded groups - LB Sutton
- Single public access - Kingston council
- Work/training for the district - Surrey
- Electronic re-licensing - DETR
- Barnet web portal for local community access - LB Barnet
- Safety.net - LB Croydon
- Integrated Health & Social care - LB Harrow
- Engage young people in services - Met police
- Life Events Access Project (LEAP) - LB Lewisham
- On-line drugs and alcohol services - LB Harrow
- The E-shop Project - LB Brent
- Prestige (smart card) - Transport for London
- Project Lion
- Community portal - LB Barking
- People's Network - LB Barnet
- Online Public Forums - LB Barnet
- Cyber Link - LB Waltham Forest
- Residents' Forums - Westminster City Council
- Community services on the internet - Kingston Council
- e-merton - LB Merton
- APLAWS (Accessible and Personalised Local Authority
Websites) - LB Camden
- Web-based services for Local Authority functions -
LB Waltham Forest
- ExSEL - LB Bromley
- Community services on the Internet - LB Kingston
1 E-delivery to socially excluded groups - LB
The project aims to test and evaluate the cost-effectiveness of the application
of innovative methods of electronic assistance, to enable hitherto excluded
groups of people with learning disabilities gain access to training and
2 Single Public Access - Kingston Council
A single access point to public services for a residential population
of 555,000 and community interests in four Boroughs in South West London.
The Boroughs, with central government, voluntary bodies and recognised
IT partners will create an extranet, accessible through a single portal.
It will provide information and service access for a wide range of public
services, over the Internet, assistance via local premises and via cable
TV. The Government Secure Intranet will be utilised to break down demarcation
between local and central government services.
3) Work/training for the district - Surrey
This submission is from a consortium of organisations involved with for
training and employment services for people with disabilities. The project
involves an analysis of the quality and cost advantages of externalising
social enterprises currently being operated by public authorities to provide
work and training for disabled and disadvantaged people.
4) Electronic re-licensing - DETR
2 pilots have tested the feasibility of allowing drivers to apply for
vehicle tax discs by electronic means. Under the first, drivers make applications
through a call center. The second pilot has enabled drivers to make an
application via the Internet & make payments by credit card.
5) Barnet Web portal for local community access
- LB Barnet
The creation of a community portal - a single gateway (or front door)
to public, private and voluntary sector services. A further option is
also put forward for consideration - to add a comprehensive e-democracy
platform, allowing consultation and a unique interactive online word-specific
consultation package. A key feature of our approach is the concern to
explore the potential benefits of the rapidly emerging digital television
technology by sampling its use among disadvantaged groups.
6) Safety .net - LB Croydon
To provide project management to undertake a feasibility study, produce
a development plan, and work with the wide range of providers to implement
new arrangements to integrate the current separate out-of-hours services
for health and social care in Croydon. To utilise new technology to allow
solutions not previously possible to join up fragmented and isolated services
by using a call center with health assessment software and secure links
to download information to appropriate professionals operating out-of-hours
7) Integrated Health & Social care - LB Harrow
Integrating health partners information systems. And offering socially
excluded groups information & advice on benefits, health & social
8) Engage young people in services - Met Police
A "smart card" reward scheme where young people collect points
for good school attendance and positive behaviors. Promoted by a vibrant
and innovative sport, arts and web café concept, points gained
are exchanged for rewards through a range of leisure, arts and sports
partners. The reward card scheme is linked to an interactive web site,
which provides information on the full range of youth provision in Southwark.
The rewards available will draw heavily on private sponsorship and donation.
Project 244 Executive Summary.pdf
Chief Insp.Russell Denton
9) Life events access project - LB Lewisham
Life Events Access Project (LEAP): use of key services and key life events
for use by partners and others in designing customer focussed service
delivery through a variety of media, including call centres, one stop
shops, kiosks and video conferencing. www.leap.gov.uk
10) On-line drug & alcohol service
- LB Harrow
An innovative CIT on-line information and advice service to the local
community of Brent and linking the agencies who provide the services and
referrals. It particularly focuses on those who are socially exclude due
to alcohol and drug use/misuse and related activities i.e. crime. The
project encompasses the objectives of the e-government agenda.
11) The E-Shop Project - LB Brent
The E-shop Pathfinder project is designed to assist the wider introduction
of effective electronically enabled customer services in Local Government
- Developing a Customer Relationship Management (CRM) system suited
to the particular needs of local government and capable of rapid and
low-cost implementation in other boroughs.
- Re-developing Brent's Community Information system (BRAIN) and making
it available to other local authorities.
- Developing intelligent online forms for council services.
- Developing a technical demonstrator of an IP based Contact Center.
- Making available to all local authorities the lessons learned from
the project together with the experience gained from Brent's successful
One Stop Shops and Contact Center.
12) Prestige (smart card) - Transport for London
13) Project LION
14) Community portal - LB Barking Dagenham
Responsibility for the Council's entire public web presence was recently
acquired by the Department and a new integrated community website was
launched in early August 2001. Development is now underway to make the
new site a Community Portal. Barking and Dagenham has been successful
in bidding for funds to build a new UK Online Center at Marks Gate, creating
a fully integrated community resource with a library and learning center
linked to the existing community hall and other facilities.
15) People's Network - LB Barnet
A major boost for the Council's new opportunities for all initiative,
Barnet won the cash as part of the Government's People's Network Project.
The People's Network is a national initiative for all public libraries
designed to make it easy for local people to access computers linked to
the internet to support their own individual special information, training
and learning needs. In Barnet, 200 computers will be installed in our
libraries giving immediate Internet access as well as lifelong learning
16) Online Public Forums - LB Barnet
You can read, download and comment on our published Green Papers (proposed
local government legislation subject to public consultation and feedback).
It is important that all interested parties respond to these proposals.
You may use the online Consultation Form to make your comments. Alternatively,
you may like to make your comment about our proposed legislation on our
Online Public Forums. You will also find details of our Online Public
17) Cyber Link - LB Waltham Forest
It is a unique project providing IT training and computer facilities to
local people in the Leyton area. This initiative has been developed by
a partnership between local residents, community groups and the Waltham
Forest Social Inclusion Team. The project is funded through the European
Objective 2 funding programme and has been open since October 1999. The
training room has been equipped with computers linked to the Internet.
18) Residents' Forums - Westminster City Council
We have six Environment network forums across the whole of Westminster.
They are designed to give residents the opportunity to meet and influence
the delivery of our services at a local level and contribute to Best Value,
a new statutory duty placed on local authorities.
A mentoring implementation programme will be developed which will be
capable of being used in future years by other councils in a cascade approach.
19) Community services on the internet - Kingston
Community Care Services now has a comprehensive guide to their services
on the Internet. The site provides an easy-to-access guide to the range
of social services currently available to adults living in the Royal Borough
that can help them to live independently in their own home.
20) e-merton - LB Merton
Merton has been examining ways to make access to services easier for all
Its customers It has also been looking at improving links with its suppliers,
agencies, central government and other organisations it has to work with.
The aim is to build services around the needs of the customers, with improved
responsiveness and quality. In order to achieve this goal, Merton will
make full use of information technology (IT) to deliver services seamlessly
and at times to suit the needs of the citizen. Within the next four years
customers will be able to access services through the Internet, digital
televisions, and mobile phones, as well as walk-in and telephone customer
contact centres. This project will be called 'e-merton', and will run
from now to 2005. The e-Merton project is designed to provide access to
services electronically, and will help Merton meet the Government's target
of having all services available electronically by 2005.
21) APLAWS (Accessible and Personalised Local
Authority Websites) - LB Camden
APLAWS will provide an 'open source' standardised model for local authority
websites that implements Governments Interoperability,
Metadata and Accessibility standards. As a "tailored service" an
APLAWS website will enable dynamic syndication of local,
regional and national information into a single portal.
Age Concern, the Royal National Institute for the Blind,
plus other voluntary groups from each local authority area,
have been involved in the development of the project to ensure
it will be accessible to everyone in the community.
22) Web-based services for Local Authority functions
- LB Waltham Forest
The project will deliver a proven, transportable and transactional local
authority website that can be either implemented in its entirety or just
selective modules. It will also be easily tailored and badged to meet
23) ExSEL - LB Bromley
Social Services, Health, Housing and Benefits are critical services, especially
for the most disadvantaged in the community. This pathfinder project will
link front and back office processes across multiple agencies to enable
higher performance and improve quality of customer service. The project
will build on the e-government strategy already being delivered by the
London Borough of Bromley (LINKS). It will focus on specific issues where
direct customer service and efficiency benefits can be realised by March
2002, and where these can be sustained and built upon for the future.
It will analyse the customer service/business processes that cross organisational
and geographic boundaries of the partner organisations and will deliver
specific models, components, systems and services to enable replication
across London and beyond.
24) E-Payment and E-procurement and an interface
into back office accounting systems - LB Newham
The project's goal is to develop a model for e-procurement that e-enables
purchasing and supplying for organisations. Newham will develop an e-procurement
capability - that is, the ability to buy goods and services electronically,
either on the Web or via an Intranet. This capability includes on-line
catalogues, ordering and payments systems and interfaces into back office
systems. The project will bring together a group of London Boroughs. Each
organisation is unique so the project will include reviews of each participating
body. This will include the specialist Purchasing, Finance and IT staff,
plus an assessment of back office systems. Partnerships will be developed
so as to include large corporate (London wide) suppliers, but also local
community and business involvement.
25) Building on Success - Mapping the Future
- LB Wandsworth