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Research Seeks Evidence of e-Benefits

eGov monitor

26 March 2003

The Institute for Public Policy Research (ippr), an influential policy think-tank, launched a new research programme in London yesterday on public value and electronic service delivery.

The ippr said it was "imperative" that the goverment gathered and publicised evidence of value added by eGovernment investment, such as improved levels of customer satisfaction, efficiency savings and educational attainment.

Ian Kearns, ippr Associate Director and Head of the Digital Society Programme, commented: "After the war in Iraq there will be an opportunity to look afresh at the public service reform agenda and at the e-government aspects of it.

"The government has made heavy spending commitments on e-government and must now demonstrate the real value to the public from this scale of investment. Failure to add value through e-government now could undermine public and political support for the public services, especially given ever more personalised electronic services being offered to consumers by the private sector."

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