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Research Highlights ICT Link to CPA Results

24 April 2003

Councils committed to ICT are more likely to be rated highly through the Comprehensive Performance Assessment (CPA) process, acccording to new research published today.

A new report from Socitm Insight finds that excellent or good CPA results are more common among local authorities with an above par ICT service. Also, the report shows that excellent councils spend more on ICT, on average 21 per cent of head of population and almost a third more when judged by ICT users in the local authority.  Similarly, with a few exceptions, councils with below-average ICT services are unlikely to fare well in the CPA process.

The report includes case studies of Stockport Metropolitan Borough Council and West Berkshire Council, the only local authorities to have won a three-star 'will improve' rating from the Best Value Inspection process from a relatively low base of performance.

Copies of the report, Making a Difference: An Analysis of the ICT Contribution to CPA, are available to order from Socitm.

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