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E-Envoy Ponders E-Targets Re-Think

15 May 2003

Network News reports that the e-Envoy is disappointed by low take-up of online public services and is looking for the UK's eGovernment offerings to reach similar levels as usage as online banking.

Speaking in an interview, Andrew Pinder said he was pleased by the number of adults which are regularly using the internet and said: "The fact is that in the UK we're up there near the top."

The e-Envoy was quoted as saying that his challenge was "getting government services used as fully as they should be, which is as much as things like online banking."  Over the next two or three years, government would need to rethink eGovernment delivery and redesign services around the consumer, he added.

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