|Sutton ICT Services Praised|
28 May 2003
Sutton Council's information and communications technology services have been rated as good, with excellent prospects for improvement, following a Best Value inspection report.
In a new report released by the Audit Commission, inspectors found:
a clear ICT vision and priorities based on community-based consultation which identifies local needs
a robust leadership matrix in place and the service is proactive in piloting innovation
a clear webiste, but with limited ability to accept online payments at present
high levels of satisfaction and relatively low cost indicators
a positive commitment to meeting social inclusion, particularly evident through seeking to meet the needs of 'hard to reach' groups, and
the introduction of CRM to the back-office has resulted in improvements to service users and residents.
The report added: "The council recognises that e-government is an agent of change in the ways it will meet the needs of service users and residents through a wide range of methods of access, and its performance to date in doing so places it in the top 25 per cent of London boroughs."
The report includes a list of recommendations and issues that the Council should seek to address.
Read the full report
News provided by eGov monitor