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Government Plans One-Stop Hub for E-Services

3 June 2003

The e-Envoy is due to announce a major new eGovernment venture that will create a single access point for online services.

The Online Government Store will bring together the various e-services scattered across department websites into a central hub or 'one-stop shop', where citizens could pay their income tax, buy a TV licence or apply for a passport. It is hoped that the project will make e-services more accessible to citizens and in doing so, help to boost public take-up levels.

Following months of discussions with Whitehall departments and local government bodies, the e-Envoy's Office is now almost ready to make public details of the project.

Outlining the concept of the Online Government Store, Sir Andrew Turnbull, the Cabinet Secretary and Head of the Home Civil Service, described the project so: "This is the idea that if you are a student, elderly person, a traveller or motorist, you can come into electronic space and there is something that says 'All the services we offer to you, irrespective of the department that they are offered by, can be found in that space'."

The Department of Trade and Industry has also disclosed that it will be working in close collaboration with the OeE on the Online Government Store project, as part of plans to enable its e-services to be delivered in a way that would allow its customers "to find the information and services they need more quickly and easily".

The e-Envoy's Office commented that it could not provide any further details of the project at this stage, as matters have yet to be cleared by ministers, but said that the UK Online portal was not going to be replaced.

News provided by eGov monitor

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