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Pinder Praises Portsmouth's Progress

9 June 2003

The e-Envoy Andrew Pinder has praised the progress made by Portsmouth County Council towards its e-service delivery targets, suggesting that the local authority's e-transformation could serve as a model nationally for other public bodies.

During a visit to the Council last week, Mr Pinder was shown a range of Portsmouth's eGovernment services, including traffic control, an eProcurement system and the City Helpdesk, which provides residents with a single point of contact for all local services. Since its launch the Helpdesk has taken some 145,000 calls with a 96 per cent customer satisfaction level.

"Portsmouth has certainly made good progress in e-enabling its services, and looks set to meet the Government's target", said the e-Envoy.

"Customers are not only seeing new and different ways of interacting with the council, but a huge improvement in service levels as well. The Government hopes that this step change will be duplicated across the country as we approach the 2005 target."

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