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Survey: IT Systems Not Supporting KPIs

17 June 2003

Almost three-quarters of local authority finance directors feel their IT systems are not fully delivering the key financial performance information they require, according to a new survey.

Findings from a poll by Netstore released today suggest that where performance information is delivered, it is not presented in a format which allows directors to identify quickly processes that could changed to improve performance against KPIs.

Over half of the 50 respondents felt they did not currently receive all the required financial information, with the figure rising to 74 per cent for the provision of non-financial information. Access to resource/administration management, environment and library information proved particularly problematic, and around of quarter of the finance directors surveyed saying they experience difficulty obtaining performance information in relation to benefits. Almost nine of 10 blamed this on past under-investment in IT, lack of training and concise understanding of the software.

In a separate development, Netstore also announced today that it has won a contract worth £6.5 million over the next five years to provide the London Borough of Hackney with multiple managed and hosted application services, and associated change management consultancy.

News provided by eGov monitor

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