|A Little Knowledge...|
8 August 2003
Merton Council's knowledge management project to integrate multiple databases holding citizen and property-related information is featured today in The Guardian newspaper.
In the article Gurmel Bansal, Head of IT Services, London Borough of Merton explains that the main obstacles in successfully implementing the initiative were not IT-related. "The challenge has been addressing hearts and minds", comments Bansal. Encouraging individuals in the local authority's departments to identify relevant data and make it available for sharing were initial 'sticking points'.
Read the full article
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