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Electronic Service Delivery Report

Office of the e-Envoy

3 October 2002

This latest progress report on the progress of electronic service delivery across government states that just over half of the 581 services provided to the citizen or business are now e-enabled, an increase of 48 from the previous report issued in December 2001.

The Office of the e-Envoy also reports that around three-quarters of the government services currently online are in the most basic "information providing" category. By 2005, this percentage is expected to fall to 57 per cent, establishing a balance between the number of interactive and information services that are e-enabled. The findings were based on a survey carried out during February and March 2002, the results of which were validated by Departments during May and June this year.

Read the full report here

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