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eGovernment Strategies Make a Difference

27 November 2003

Developing corporate strategies, business plans and formal project methodologies for eGovernment has a definite pay-off for local authorities, and while involving more resources and costs in the short-term, authorities taking this approach achieve better results and reap greater rewards from their investment.

New case study evidence published by the Deputy Prime Minister's Office indicates that authorities adopting this formal, strategic management approach are not only significantly more likely to see greater availability of e-services, but also more joint delivery and increased levels of public take-up.

These findings have emerged from a detailed evaluation of local eGovernment implementation in England and Wales, commissioned by the ODPM and conducted by Centre for Urban and Regional Development Studies (CURBS) at Newcastle University. The 56-page report is based on a survey of over 250 local authorities last year, and 180 case study interviews between July 2002 and May this year.  A
uthorities found to be securing better service delivery were achieving these benefits by allocating greater resources, in terms of both time and money - and these councils are more likely to be formally and strategically planning their eGovernment programmes.

Having a business plan with objectives and a formal evaluation process appears, the study states, to make a significant difference in how councils performed in relation to complex services, although this appears less critical when it comes to providing simple information. Around three quarters of authorities surveyed had put such measures in place, although fewer (57 per cent) had established a plan with objectives set for their entire eGovernment programme.

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