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Haringey's New Website Attracts Residents

5 April 2004

The London Borough of Haringey's relaunch of its website in January has lead to some very encouraging improvements in take-up.

The pilot phase of its website redevelopment has recorded a 470 per cent rise in page impressions and an increase in the number of email enquiries received. Over a quarter of residents have now interacted with the website, an increase of 45 per cent.

The design of the Council's new, content-managed website, developed by Nomensa, is compliant to the level 'AAA' accessibility standard, indicating that it fulfils a number of key accessibility checkpoints, as well as placing Haringey among the first local authorities to achieve this standard.

Haringey plans to bring all of its priority services online over the next 10 months.

Councillor Narendra Makanji, Executive Councillor for Community Involvement, commented: "As more priority services go online, the number of inbound enquiries to our call centre will be reduced, which will  free up extra resource that can be channelled back into the community.  Likewise, by implementing an accessible and usable templated design into the content management system, we will substantially reduce the financial commitment normally required by councils to meet the December 2005 e-government targets."

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