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Transport for London and London Underground to Upgrade Back-Office Systems
14 January 2003

Leading e-business software and solutions provider SAP has been awarded a 10-year £29 million contract to upgrade the back-office systems for Transport for London (TfL) - the agency responsible for the management of the capital's transport system - and London Underground (LU).

Working with business transformation consultancy firm Axon, TfL and LU are to undertake the largest organisational change programme in their history to deliver improved business process and information management systems supporting London's integrated transport system.

SAP will integrate over 30 back-office systems - including six HR systems, 20 finance and seven procurement systems - into a single business solution to provide better support to the two organisation's 20,000 employees and coordination for the development of the capital's £25 billion transport infrastructure. The new program aims to improve customer service, reduce business costs, as well developing the foundations to meet the Government's 2005 e-targets.

Commenting on the contract award, Axon CEO, Mark Hunter said: "This represents one of the largest business transformation programs in the transport sector today. Through its implementation, Transport for London and the London Underground will be in a position to ensure its staff can enjoy maximum productivity and offer the highest possible standards of customer service."

The new system will begin rolling out from the first quarter of this year to over 100 locations including Victoria Coach Station, the Public Carriage Office and a number of London's tube stations.

Read the SAP Press Release

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